FAQs

Shipping usually takes between 5-7 of our business days. Orders placed on the weekend (starting Friday 3:00pm PT) will not be processed until Monday.

Shipping during the holidays may take 5 - 10 business days.

Shipping times may vary due to weather conditions in some areas.

Our business hours are Monday - Friday 8am - 5pm

The cost of shipping is determined by the weight of your order, the service chosen and by the rate of the carrier. All orders over $50 include free shipping.

At Gentlemen Republic we are committed to providing you with a seamless shopping experience, including prompt order processing and shipping. Our goal is to get your order out as quickly as possible. Once your order leaves our warehouse and is picked up by the carrier, it is no longer under our direct control. We work with trusted carriers to ensure the safe and timely delivery of your package. However, please note that what happens during transit and upon delivery is beyond our control.

If the carrier provides proof of delivery through a recipient's signature or photographic evidence, we consider the order successfully delivered. In such cases, we do not offer refunds or replacements. However, if you believe your order was not delivered despite the carrier's proof, please follow these steps:

1. Check with Neighbors and Household Members: Sometimes packages are left with neighbors or other household members. Verify if someone else might have received it on your behalf.
2. Look Around Your Property: Carriers may leave packages in hidden locations for safety. Check around your front porch, back door, garage, or other areas.
3. Contact the Carrier: Reach out to the carrier directly with your tracking number for more details about the delivery. They might provide additional information on where the package was left.
4. Contact Us: If you still cannot locate your package after taking these steps, please contact our customer support team at orders@gentlemenrepublic.com or call us at (323) 582-4368. We will assist you in filing a claim with the carrier.

We strive to ensure that every order reaches our customers, and we appreciate your understanding and cooperation in these situations.

We understand that unforeseen circumstances can occasionally affect deliveries. For added peace of mind, we offer a reshipping option for your order. For a fee of $20.00, we will send your product with direct signature confirmation upon delivery. This means that the carrier will not release the package unless it is signed for by the recipient. This option benefits both parties, as it ensures the secure receipt of your order.

If you wish to take advantage of the reshipping option or have any other questions or concerns, please don't hesitate to contact us at Orders@GentlemenRepublic.com. Our dedicated customer support team is here to assist you.

We hope this refined policy addresses your shipping and delivery concerns effectively. If you have any further questions or need additional information, please feel free to reach out to us. Your satisfaction is our priority.

We do not but please feel free to send us a message on our contact email. That would be the best method of figuring out a solution. We do ship to all 50 states including Puerto Rico and a few others.

You can send us a message at order@GentlemenRepublic.com.We will respond to your message as soon as possible.

You can send us a message at orders@gentlemenrepublic.com.We will respond to your message as soon as possible.

We apologize for any inconvenience if you received the wrong product. Please follow these steps to resolve the issue:

1. Contact Us: Reach out to our customer support team as soon as possible. You can email us at orders@gentlemenrepublic.com or call us at (323) 582 - 4368.
2. Provide Details: Include your order number, a description of the incorrect item received, and a photo if possible.
3. Return Instructions: Our customer support team will provide you with instructions on how to return the incorrect product.
4. Replacement: Once we review and verify your incorrect order, we’ll quickly send you the correct item along with a return label for the original product.

Your satisfaction is important to us, and we strive to correct any mistakes quickly. Thank you for your understanding and patience.

How can I open a wholesale account and sell Gentlemen Republic products?

To open a wholesale account with Gentlemen Republic and access bulk pricing, please follow these steps:

Fill Out the Form: Complete the Wholesale Account Registration Form.

Provide Required Information:

• Business Details: Include your company name, business address, and contact information.
• Barber/Cosmetology License: Please provide your license number or business license to verify your business status.
• Seller's Permit (if applicable): For California resellers, include your seller’s permit number. If you do not have this information, sales tax will be applied to your purchases

Once you’ve submitted the form with the required information, our team will review it and reach out to you with further details about your wholesale account.

1. Note for eCommerce Sellers: If you are an eCommerce seller, please refrain from filling out the form as it is not applicable for online sales. (Ex Amazon, Etsy, E-bay,

Once you submit the form, our team will review your information and get in touch with you regarding your wholesale account.

Thank you for your interest in partnering with Gentlemen Republic!

Understanding Our Qualification Requirements

30 Day Money Back Guarantee:

You have 30 days to request a full refund. After 30 days, a 30% restocking fee will be applied to the total order amount.

1. Eligibility:

• Return Window: Products can be returned within 30 days from the date of purchase.
• Condition: Items must be in their original, unused condition with all packaging and accessories included.

2. Non-Returnable Items:

• Opened or used grooming and skincare products.
• Products not in their original packaging or missing parts.

3. Return Process:

• Initiate Return: Contact our customer service team to obtain a return authorization number.
• Return Shipping: Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to an error on our part.

4. Refunds:

• Processing: Refunds will be issued once the returned item is inspected and meets our return criteria.
• Refund Amount: Refunds will include the purchase price of the item but not any original shipping charges.

5. Exceptions:

• Certain products may be subject to different return conditions or exclusions.

For any questions or further assistance, please reach out to our customer support team.

No Used Items Accepted

Please note that we cannot accept returns for products that have been used or are no longer in their original condition. To be eligible for a return, items must be unused and in their original packaging. Thank you for your understanding.

To return your product, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at orders@gentlemenrepublic.com or call us at (323) 582-4368 to initiate the return process. Please provide your order number and the reason for the return. Once reviewed, we will determine whether your request meets the approval criteria.
2. Receive Return Instructions: Our team will provide you with detailed return instructions, including the return shipping address and any necessary return authorization forms.
3. Package the Product: Carefully package the product in its original packaging, including all accessories, manuals, and documentation.
4. Ship the Product: Send the package to the provided return address using a trackable shipping method. Keep the tracking number for your records.
5. Receive Refund or Replacement: Once we receive and inspect the returned product, we will determine whether to process a refund or send a replacement based on the condition of the item and our return policy.

Proper care for your Gentlemen Republic grooming products ensures longevity and optimal performance. Here are some general care tips:

1. Store Properly: Keep your products in a cool, dry place away from direct sunlight and extreme temperatures.
2. Clean Regularly: For grooming tools like clippers and trimmers, clean them after each use with the provided brush and oil. Follow the product manual for detailed cleaning instructions.
3. Use as Directed: Follow the usage instructions provided with each product. Overuse or misuse can lead to damage or reduced effectiveness.
4. Maintain Blades: For tools with blades, keep them sharp and well-oiled to ensure a smooth performance. Replace blades as needed.
5. Avoid Water Damage: Keep electronic grooming tools away from water unless they are specifically designed to be waterproof.

Yes, we do offer extended warranties for select products. To inquire about an extended warranty for your product:

1. For our Essence and Liner machines, visit Our Warranty Registration Page: Go to our Warranty Registration Page to start the process.
2. Provide Product Details: Complete the form with details about the product you wish to cover with an extended warranty, including the purchase date and order number.
3. Submit the Form: Submit the form, and our customer support team will review your request.
4. We Will Reach Out: Once we review your submission, we will contact you with information on available extended warranty options, including costs and coverage details.

Yes, we do offer extended warranties for select products. To inquire about an extended warranty for your product:

1. Contact Customer Support: Reach out to our customer support team at order@gentlemenrepublic.com or call us at (323) 582-4368.
2. Provide Product Details: Provide details about the product you wish to cover with an extended warranty, including the purchase date and order number.
3. Review Warranty Options: Our team will provide you with information on available extended warranty options, including costs and coverage details.
4. Purchase the Warranty: If you decide to purchase an extended warranty, we will guide you through the process and provide the necessary documentation.

We strive to ensure your satisfaction with our products and offer additional coverage for added peace of mind.